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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is press the Help button, which is visible on each page. A pop-up menu will show up. It offers comprehensive info about all the operations that you can perform on the given page. Each pop-up window shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast collection of how-to videos demonstrating how to use our Control Panel. They're shot for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, have a glimpse at our comprehensive FAQ section, which contains questions asked by real clients and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new entries in an attempt to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, we have a excellent team of support engineers available 24x7x365 and ready to assist you with any issue. Each support ticket you submit will be replied to within 1 hour (the average response time is only 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 158215

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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